Corporate Office
2201 Trinity Church Road
Concord, NC 28027
Shift and Schedule
Full-timeMonday-Friday (2PM-11PM)Tuesday-Saturday (2PM-11PM)Monday, Wednesday, Friday, Saturday (2PM-11PM), Sunday (11AM-8PM)
Benefits, if eligible
MedicalDentalVisionLTDSTD401 (k)Merchandise discountsPaid-Time-OffSick PayHolidays
SHOE SHOW, INC., the country's largest privately held footwear retailer in business for 66 years with nearly 1,000 stores in 47 states, is seeking an experienced Customer Service Representative to join our team. This position is avaible at the Corporate Office located in Concord, NC. Local candidates are encouraged to apply!
What You Should Know
The Customer Relations Representative will interact with customers and store associates to provide and process information in response to order management inquiries, concerns, and operational complaints/concerns. Applicants must be able to work with limited supervision while still being able to achieve key performance metrics. The schedule for this position includes weekday, weekend, and night shifts.
What You Will Do
Communicate directly with customers & store staff either by telephone or email. Respond promptly to customer inquiries via live-calls and emails. Manage and resolve customer complaints in partnership with store operations personnel or directly via consumer contact. Process and review order management tasks via multi-faceted web programs. Maintain various customer data bases. Communicate and coordinate professionally with consumers and corporate staff of various levels. Follow up on customer interactions to ensure resolution
Qualifications
- Knowledge of basic computer skills required
- Customer-service experience in a live environment (preferred)
- Knowledge of customer- service principles and practices (preferred)
Your Career is waiting for you so please apply now!
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Job ID 527528